Refund policy

Returns | Exchanges | Refunds

Because each of our items is handmade and personalized just for you, we are unable to accept returns or refunds for change-of-mind purchases. That said, your happiness is very important to us! If your order arrives damaged, faulty, or not quite as expected, please reach out right away. We’ll gladly work with you to make it right and ensure you’re happy with your purchase.

We gladly offer a refund, replacement, or repair if:

  • Your order arrives damaged or faulty

  • A mistake has been made on our end (such as a spelling/engraving error)

We cannot offer refunds for:

  • Custom or personalized items if the error was due to incorrect information provided by the customer

  • Change-of-mind cancellations once production has begun

Order Changes & Cancellations:
If you need to cancel or change your order, please contact us within 24 hours of purchase. After that time, we may have already begun production and cannot guarantee changes. 

Your happiness matters to us, so if there is ever an issue with your order, please reach out right away—we’ll always do our best to make it right!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note the following: 

Although we use the same type of wood for our signs, no two items are identical. There will be natural inconsistencies in the wood such as variation in grain, texture and knots. These natural properties are not considered flaws and we do not attempt to cover them. Due to the laser engraving and cutting process, occasional light burn marks may show. We sand each item to remove such burn marks, and minor blemish may occur from sanding, but this does not affect the performance of the product.

Actual colors may vary. This is due to computer monitors displaying colors differently and that everyone sees these colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product.

Due to everything being handmade, there may be slight differences between each order. There may be slight chips, or minor imperfections due to the laser cutting process and nature of the materials used.

All Savvylane Creation products are for decorative purposes only - they are not a toy. Adult supervision required at all times. Savvylane Creations cannot be held responsible for any accident or injury following the misuse of our products. Please handle with care.